7 Hours To Go

The place is Low Cost Carrier Terminal, KLIA.
It is currently 9:45pm.
My flight from KL to Kuching is at 7:10am.
Check-in is 5am.
7 hours to go until I can sleep again.

I arrived at the LCCT at 7pm.
I thought my flight was at 10pm.
Little did I know, my 10pm flight was cancelled and replaced with an earlier 8am flight!
I was not informed. No email. No phone call.
I missed my flight and I didn't even know it!

Fortunately, the staff of AirAsia are well trained...
There was Syifa & then there was Alif.
Contrary to standard Malaysian customer service where the paying customer is treated worse than a peasant when an issue arises...
They were very kind & gentle with me.
Syifa gently explained the reason for the change.
Alif & Syifa worked fast to give me a seat in the next flight & even double checked the bookings I made for all my future flights!
I believe the manager should give them a big pat on the back.

I gave them a tiny box of Beryl's Dark Chocolate as an encouragement & token of my appreciation.
I also wrote an email to AirAsia guest support.
They impressed me & made me feel like a human being.
No other forms of compensation required...
You treated me with respect & professionalism.
That was more than what I would have asked for.

Malaysia needs to learn from AirAsia when it comes to customer service.
AirAsia went the extra mile for me.
I shall be flying AirAsia from now onwards.

AirAsia is not just any low-cost airline...
In my heart, it is a humble carrier with good Malaysian values.
Malaysia truly Asia.
AirAsia truly Malaysian.

I have 7 hours to spare...
Maybe I should chat up that really really cute & hot Thai chick over there...

p/s: My flight was cancelled because Kuching International Airport closes at 12am.
So if you have a flight arriving after or around 12am, you better double check with your carrier!

Popular posts from this blog

Understanding The New SPM (2021) English 1119 Paper Format

What To Do When Your Unifi Service Suddenly Drops

The Millennial Trains Project: A Transcontinental Conference On Tracks

How To Fix Logitech Options Not Loading

A Review of Mosquito Coils In The Market