7 Hours To Go

The place is Low Cost Carrier Terminal, KLIA.
It is currently 9:45pm.
My flight from KL to Kuching is at 7:10am.
Check-in is 5am.
7 hours to go until I can sleep again.

I arrived at the LCCT at 7pm.
I thought my flight was at 10pm.
Little did I know, my 10pm flight was cancelled and replaced with an earlier 8am flight!
I was not informed. No email. No phone call.
I missed my flight and I didn't even know it!

Fortunately, the staff of AirAsia are well trained...
There was Syifa & then there was Alif.
Contrary to standard Malaysian customer service where the paying customer is treated worse than a peasant when an issue arises...
They were very kind & gentle with me.
Syifa gently explained the reason for the change.
Alif & Syifa worked fast to give me a seat in the next flight & even double checked the bookings I made for all my future flights!
I believe the manager should give them a big pat on the back.

I gave them a tiny box of Beryl's Dark Chocolate as an encouragement & token of my appreciation.
I also wrote an email to AirAsia guest support.
They impressed me & made me feel like a human being.
No other forms of compensation required...
You treated me with respect & professionalism.
That was more than what I would have asked for.

Malaysia needs to learn from AirAsia when it comes to customer service.
AirAsia went the extra mile for me.
I shall be flying AirAsia from now onwards.

AirAsia is not just any low-cost airline...
In my heart, it is a humble carrier with good Malaysian values.
Malaysia truly Asia.
AirAsia truly Malaysian.

Well...
I have 7 hours to spare...
Maybe I should chat up that really really cute & hot Thai chick over there...

p/s: My flight was cancelled because Kuching International Airport closes at 12am.
So if you have a flight arriving after or around 12am, you better double check with your carrier!

Comments

  1. good to see you landed there safely. enjoy your holiday!

    ReplyDelete
  2. glad tat u arrived home safely after a night at LCCT...

    Come to Sibu and I give you not a TINY box of Beryl's Dark Chocolate, but LARGE-sized of Sibu KAMPUA...

    ReplyDelete
  3. What?! Airport close at 12am?!

    Koko, every time I saw your smile, it really kills me. LOL.

    ReplyDelete
  4. ainee: thanks!

    nicky: i'll come claim that chocolate end of this year when u have holiday! :)

    rev: yes, apparently it does.
    my smile really kills you?
    what the heck is that supposed to mean?

    ReplyDelete
  5. I dint know airport closes!! I thought its supposed to be 24 hours???

    i just came back from the air asia office and to the contrary..they rescheduled my flight to an earlier time and guess wad, its even before I fly over to KL!! .....

    and not only that. thou they sent me this sms but the date was wrong and so it created MORE uneccessary confusion.

    I don't quite like them. I prefer u Mr Kam hahahahahaa.

    and I guess Rev meant ur cute in English. =)))

    ReplyDelete
  6. Irry, we need to accept the fact that airport does close at 12am...

    CUTE? what the heck?! maybe!

    ReplyDelete
  7. Yes, the airport probably started closing early in May...
    I guess when you save money, you cannot really save time...
    So you have to choose either one...
    I choose money.
    haha~~

    How can something cute kill?
    You are mistaken Irry...
    Care to explain, Rev?

    ReplyDelete

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