I thought that it was unfair for passengers who were early to be left behind so I wrote the following feedback & submitted it via the AirAsia contact page on the 21st of March.
|A stern letter reflecting my sentiments of the practice.|
|A rather disappointing reply from a multinational corporation.|
On another note, check out the exemplary email I got from FoodPanda.
Still, I got something useful from this email. I learned a potential way to save money when an AirAsia flight is missed. We can get another flight at the ticketing counter by only paying for the Change Fee + Fare Difference. Saving on Airport Tax & other surcharges.
However, if you got your flight early & really cheap, this method might cost you more. Therefore, it's worth it to check out the prices of new flights from every airline & compare it to the total of the Change Fee + Fare Difference.
Because I felt that they didn't resolve the issue, on the 28th of March, I wrote this reply on the AirAsia contact page.
|I could not reply directly because AirAsia uses a do-not-reply email.|
This corporation has its roots in Malaysia. My hope is that it'll be a corporation that we can all be truly proud of.
Update: AirAsia responded with more of the same almost a month later on 21 April.
|I've made my case & I'll let the matter rest.|
At least they'll share my concerns with the respective teams.