In response to my blog post, a rep from Foodpanda sent me this email on 18 February 2015:
|Very level-headed & tactful response.|
I'm actually surprised to get such a mature response from the company which made me wait half a day for food that I pre-paid for.
Here are some takeaways:
Did I take the compensation?
Of course, I did! As you can read on the original post, I made several phone calls. Not to mention the headaches & heartaches I experienced.
Now, we're even. I don't owe them anything & they've made peace with me.
The next time I tell a story about Foodpanda, I'll also talk about this wonderful email which made the company appear more professional & mature in my eyes.
Well done, Alka.