This happened to me 2 times in the past few months. I arrived at the airport early, loitered around, called a friend, did some shopping & arrived at the boarding gate 20-25 minutes BEFORE departure only to discover that my plane had left me behind! (To clarify: I was at the gate at least 20 minutes before & the plane was GONE. Meaning the gate closed long before I got there.) The best thing was, it still said Boarding on the TV screen both times. I looked before I went to the boarding gate & after I've my flights departed early.
I went to the office to complain & I was told that the captain had the prerogative to initiate Annex 22 which he did. I tried to look up this protocol on the internet but could only find a book of flight protocols called Annex 22. I was about to write a complaint letter to the airline company when I realised something...
When I paid for my tickets online, I checked a box allowing the airline company to do whatever they wanted according to their lengthy terms & conditions which nobody reads... well... until I did...
|The terms say that boarding closes 20 minutes prior to departure. Gotcha!|
Also, it's not as if the airline didn't help to remind me. The reminders were everywhere!
|There's a reminder at the door.|
|There's even one on your Boarding Pass.|
Whatever it is, we, the consumer, need to be aware that this budget carrier has this kind of power over us (especially if you're flying from or to Sibu) & perhaps it is time that we decided, as a society, to be painfully punctual for our own good.
Good bye, Malaysian time. Hello, AirAsia time.
p/s: Check out my complaint letter to AirAsia. If you have a complaint, do write in here. They need our feedback to serve us better! Jangan tikam belakang! Bagi depan-depan!
|Forgive some of my typos. This was written in a hurry.|
Wishing you safe travels & may you never miss a flight!
UPDATE: 28 March 2015
AirAsia sent me a reply! I learned how to save money when I missed an AirAsia flight. Read about it here.