|It started in Singapore in 2012 & it is now worldwide. Should be good right?|
Before I used the service, I looked on Google for authentic reviews but I only found blogs which looked very much like advertorials (advertisement-tutorials teaching you how to use a service). All of them ordered from major restaurant chains in the Klang Valley/Singapore & said good things about Foodpanda.
Since they're operating worldwide, they should be world-class, right? Read my experience & decide for yourself.
I wanted to surprise my girlfriend with a gift & thank her for being such a positive source of energy in my life. I didn't want to pay through my nose for a bouquet of flowers so I figured that a thoughtful gift of her favourite cake or dessert would sweeten up her day. (It's a sweet deal for me too!)
Also, the nature of her work is stressful. Something to remind her that she is loved & fill her belly would help her to soldier on.
The problem is I'm in Kuching & she's in PJ. Thus, my decision to use Foodpanda.
|My Email Receipt|
|I received 2 SMSes. The first one immediately after booking|
& the second one after dispatch collected my order from the cafe.
I called their number at 15:47, the operator was very friendly & polite. She promised to check with dispatch & get back to me. I waited for the call. There was none. It was getting really close to the end of the day so I called again at 16:13. The operator said that dispatch was facing some problems with traffic & many orders (truth?). She promised the delivery as soon as possible. This was not good enough for a global service! I was fuming!
At 16:36, dispatch called me to inform that both desserts I ordered were unavailable. I told him to give me other desserts of the same value. At 16:40, he called again to inform me that the restaurant did not have many desserts that day. The best that they could do was deliver a Chocolate Mille Crepe (RM15) & refund the rest of the money (RM5). That was fine.
|a picture of the mille crepe delivered to my girlfriend|
I stopped for a while, started this blog post & called again at 17:43. This time I got through & I explained the situation to the operator. She was polite & promised to get back to me. She called me back at 18:19, explaining that the Balance + Service Fee = RM8 will be refunded to me in 3 working days to my credit card account. It was a relief to find that dispatch did not run off with my money.
|A refund was processed 2 working days after the incident.|
Will I use their services again? No. Will I recommend it to others? No.
Takeaways from the experience:For Foodpanda, I like your concept & would be very interested in being a return customer if you sort out the following:
22 Feb 2015 Update:
A Foodpanda rep sent me an excellent apology email noting what I have written here & compensated me with a token.