Beware When Using Foodpanda Malaysia!!
![]() |
It started in Singapore in 2012 & it is now worldwide. Should be good right? |
Before I used the service, I looked on Google for authentic reviews but I only found blogs which looked very much like advertorials (advertisement-tutorials teaching you how to use a service). All of them ordered from major restaurant chains in the Klang Valley/Singapore & said good things about Foodpanda.
Since they're operating worldwide, they should be world-class, right? Read my experience & decide for yourself.
I wanted to surprise my girlfriend with a gift & thank her for being such a positive source of energy in my life. I didn't want to pay through my nose for a bouquet of flowers so I figured that a thoughtful gift of her favourite cake or dessert would sweeten up her day. (It's a sweet deal for me too!)
Also, the nature of her work is stressful. Something to remind her that she is loved & fill her belly would help her to soldier on.
The problem is I'm in Kuching & she's in PJ. Thus, my decision to use Foodpanda.
![]() |
My Email Receipt |
![]() |
I received 2 SMSes. The first one immediately after booking & the second one after dispatch collected my order from the cafe. |
I called their number at 15:47, the operator was very friendly & polite. She promised to check with dispatch & get back to me. I waited for the call. There was none. It was getting really close to the end of the day so I called again at 16:13. The operator said that dispatch was facing some problems with traffic & many orders (truth?). She promised the delivery as soon as possible. This was not good enough for a global service! I was fuming!
At 16:36, dispatch called me to inform that both desserts I ordered were unavailable. I told him to give me other desserts of the same value. At 16:40, he called again to inform me that the restaurant did not have many desserts that day. The best that they could do was deliver a Chocolate Mille Crepe (RM15) & refund the rest of the money (RM5). That was fine.
![]() |
a picture of the mille crepe delivered to my girlfriend |
I stopped for a while, started this blog post & called again at 17:43. This time I got through & I explained the situation to the operator. She was polite & promised to get back to me. She called me back at 18:19, explaining that the Balance + Service Fee = RM8 will be refunded to me in 3 working days to my credit card account. It was a relief to find that dispatch did not run off with my money.
![]() |
A refund was processed 2 working days after the incident. |
Will I use their services again? No. Will I recommend it to others? No.
~~~~~~
Takeaways from the experience:
For Foodpanda, I like your concept & would be very interested in being a return customer if you sort out the following:For customers:
~~~~~~
22 Feb 2015 Update:
A Foodpanda rep sent me an excellent apology email noting what I have written here & compensated me with a token.
Shame you had a bad first experience with foidpanda. I've used it several times and Ihad no problems with delivery or payment. Maybe because I chose COD over credit card too. The thing I didn't like about foodpanda though is the coverage beyond Klang Valley. Am in cyberjaya so lack of choices here. Also when ordering with the app I realised that they charge additional taxes including rm4 delivery. Sounds fair but I know some restaurants especially middle eastern ones in my area don't charge taxes. So where does the money go? Taxes for delivery service? So now I mainly use foodpanda to check out restaurant menus and then call their own delivery boys... Lol
ReplyDeleteThanks for sharing!
DeleteI guess if anyone wanted to use their services, they should pay with COD.
Also, smart way to use their service. Although, I think most establishments on Foodpanda should have already had their menu online on their own website.
I had an unpleasant experience with them too today. I just wish I read your review first. I chose COD, didn't make much difference. After 2 hours and one call to customer service (which also promissed to call back but did not) my food had not arrived. I just gave up and went out for food. I will never ever ever ever use this piece of shit service provider again!
ReplyDeleteWow. I was hoping that they'd improve after all these years. I guess it's probably really hard to run a delivery business.
DeleteHi Jarod,
ReplyDeleteWas blog walking and saw your post regarding food panda. Where do you get their customer service number anyway? I tried to find in their website but couldnt found any. Thank you in advance
Their office called me several times about my order & one of the calls wasn't restricted so that's how I got their number.
Delete